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Derk Haank is the subject of this year’s interview session, as we question him upon the speed and direction of change in scholarly communication, and elicit his views on the future progress and shape of the industry. As the manager, successively, of Elsevier and Springer, he is almost uniquely able to comment upon the relationships of users, intermediaries and suppliers; the emergence of STM as a fully digital marketplace, and the ways in which the industry portrays itself to its customers.